Privacy Policy

BigBox is a property platform that helps people buy, sell, rent and manage residential and commercial property. We are not a lender, and we are not a party to the transactions that our users complete with each other.

This website is operated by [TODO: BigBox registered legal entity name], registered at [TODO: registered office address].

Our services include:

• Property buying assistance
• Property selling assistance
• Property rental and tenancy services
• NRI property management services
• Property shortlisting, comparison and site visits
• Home-loan referrals to our partner PaisaExpress

We collect information you give us directly, and technical information collected automatically when you browse the site.

Information you provide

• Name
• Mobile number
• Email address
• City and locality preferences
• Property requirements, budget and property details
• Tenancy or ownership details, where you share them
• Identity or address proofs, if required during a transaction

Information collected automatically

• Device type
• Browser information
• IP address
• Website usage data
• Cookies and analytics data

Some actions on BigBox — sending an enquiry, viewing an owner's contact details, saving a property, or listing a property — ask you to confirm your mobile number with a one-time password (OTP) before they complete.

You do not need to create an account or a password to do this. When you verify your number, we create a basic profile for you using the name and mobile number you supplied, so that we can respond to your enquiry and you can return to it later. Your number is stored and used as described in this policy.

• Responding to your property enquiries
• Arranging site visits and connecting you with owners or agents
• Assisting with rentals, purchases, sales and property management
• Referring you to PaisaExpress for home-loan assistance, where you ask for it
• Customer support and communication
• Improving website performance and user experience
• Preventing misuse, spam or fraudulent activity
• Legal and regulatory compliance

Property transactions require introducing people to each other. We share your information only where it is needed to act on your request, with:

• Property owners, buyers, sellers, tenants and landlords relevant to your enquiry
• Our partner PaisaExpress, where you request home-loan assistance
• Service providers who support property management work you have requested
• Government or legal authorities, when required by law

What we do not do

• We do not sell your personal information
• We do not share your data for unrelated third-party advertising

When you share your contact details with us, you agree that we and the partners relevant to your enquiry may contact you through:

• Phone calls
• SMS
• Email
• WhatsApp messages

You can opt out of WhatsApp updates at any time — reply STOP to any WhatsApp message from us, or use the WhatsApp toggle on your profile page. You may ask us to stop other marketing communication by writing to us at the address below.

We use cookies and similar technologies to keep you signed in, understand how visitors use the site, and improve performance. You can control or delete cookies through your browser settings, though some parts of the site may not work correctly without them.

We use reasonable technical and organisational measures to protect your information against unauthorised access, disclosure or loss. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain your information for as long as needed for:

• Customer support and service coordination
• Ongoing property transactions or management work
• Business operations and record-keeping
• Legal obligations
• Fraud prevention and dispute resolution

When information is no longer needed for these purposes, we delete it or anonymise it.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Access the information you have shared with us
• Correct inaccurate or outdated details
• Request removal of your information, where legally applicable
• Withdraw your consent to marketing communication at any time
• Nominate another person to exercise these rights on your behalf

To exercise any of these rights, contact our grievance officer using the details in Section 12.

Our services are intended for people aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

If you have questions about this policy, or a complaint about how your personal data has been handled, you can reach our grievance officer:

We aim to acknowledge complaints promptly and resolve them within the timelines required by applicable law.

We may update this policy from time to time. The revised version will be posted on this page with a new “last updated” date. Please review it periodically.